Using Social Metadata in Email Triage: Lessons from the Field.
Danyel FisherA. J. Bernheim BrushBernie HoganMarc A. SmithAndy JacobsPublished in: HCI (9) (2007)
Keyphrases
- metadata
- communication tools
- instant messaging
- digital libraries
- lessons learned
- social networks
- spam filtering
- social interaction
- anti spam
- enron email
- email communication
- text mining
- online communication
- database
- spam detection
- email messages
- spam emails
- user generated tags
- electronic mail
- text analysis
- metadata management
- social networking sites
- multimedia content
- learning resources
- semantic web
- databases