Natural Language Processing in Customer Service: A Systematic Review.
Malak MashaabiAreej AlotaibiHala QudaihRaghad AlnashwanHend Al-KhalifaPublished in: CoRR (2022)
Keyphrases
- customer service
- systematic review
- natural language processing
- empirical studies
- information extraction
- computational linguistics
- machine learning
- customer satisfaction
- inventory control
- natural language
- machine translation
- text mining
- wordnet
- semantic relations
- customer behavior
- named entity recognition
- knowledge representation
- artificial intelligence
- call center
- text summarization
- word sense disambiguation
- real time
- information systems
- customer support
- governmental organizations