Cluster analysis for user segmentation in e-government service domain.
Leo IaquintaMaria Alessandra TorselloPublished in: Int. J. Inf. Commun. Technol. (2017)
Keyphrases
- e government
- cluster analysis
- service delivery
- public services
- service provision
- public sector
- electronic government
- categorical data
- government services
- clustering method
- clustering algorithm
- public administration
- image segmentation
- developing countries
- end users
- digital government
- online services
- hierarchical latent class models
- data analysis
- user interface
- data mining
- information sharing
- government agencies
- knowledge management
- data mining techniques
- k means
- federal government
- recommender systems
- service offerings
- government organizations
- cluster validity
- unsupervised learning
- website
- service oriented
- secure information sharing
- government websites
- object recognition
- real world
- customer service
- software engineering