Summarising customer online reviews using a new text mining approach.
Neda AleEbrahimMohammad FathianPublished in: Int. J. Bus. Inf. Syst. (2013)
Keyphrases
- online reviews
- text mining
- sentiment analysis
- opinion mining
- sentiment classification
- text classification
- online consumer reviews
- natural language processing
- text documents
- information extraction
- electronic commerce
- machine learning
- product reviews
- data mining
- knowledge discovery
- topic models
- information retrieval
- document clustering
- data analysis
- customer satisfaction
- sentence level
- marketing strategies
- co occurrence
- topic modeling
- user generated
- transfer learning
- website
- databases