Fusion of EEG response and sentiment analysis of products review to predict customer satisfaction.
Sudhanshu KumarMahendra YadavaPartha Pratim RoyPublished in: Inf. Fusion (2019)
Keyphrases
- sentiment analysis
- customer reviews
- customer satisfaction
- opinion mining
- product reviews
- product features
- online reviews
- sentiment classification
- service quality
- rating prediction
- product design
- sentence level
- online shopping
- text classification
- user generated
- customer service
- text mining
- multi aspect
- automatically extracting
- natural language processing
- database
- marketing strategies
- customer support
- electronic commerce
- customer data
- information systems
- public opinion
- positive or negative
- social networks