Optimal balanced control for call centers.

Sandjai Bhulai Taoying Farenhorst-Yuan Bernd Heidergott Dinard van der Laan

Published in: Ann. Oper. Res. (2012)

Keyphrases

reinforcement learning
optimal control
control policy
call center
asymptotically optimal
dynamic programming
service level
optimal solution
control system
computational intelligence
graphical models
service quality
arrival rate
control strategy
data mining
heavy traffic
service rates