A Process Model for Public Sector It Management to Answer the Needs of Digital Transformation.
Maija YlinenSamuli PekkolaPublished in: HICSS (2019)
Keyphrases
- process model
- public sector
- policy making
- e government
- inter organizational
- business process
- public organizations
- business processes
- process mining
- workflow technology
- service delivery
- workflow management systems
- information and communication technologies
- electronic government
- information sharing
- current practices
- digital government
- public administration
- business process change
- petri net
- public services
- knowledge management
- public policy
- event logs
- business process management
- software process
- government services
- information systems
- decision making
- private sector
- business process models
- government agencies