In search of the customer's quality view.

Tor Stålhane P. C. Borgersen K. Arnesen

Published in: J. Syst. Softw. (1997)

Keyphrases

search algorithm
high quality
search space
search strategy
search efficiency
case study
search strategies
information seeking
electronic commerce
higher quality
information retrieval
search methods
quality assessment
search tools
call center
search quality