Understanding Public Healthcare Service Quality from Social Media.
Hong Joo LeeMinsik LeeHabin LeePublished in: EGOV (2018)
Keyphrases
- service quality
- social media
- customer satisfaction
- information systems
- service providers
- electronic commerce
- competitive advantage
- user satisfaction
- quality of service
- big data analytics
- public opinion
- information quality
- online shopping
- social networks
- competitive environment
- information technology
- call center
- social media data
- big data
- data sources
- expert systems
- website
- health related
- incident management
- database