Impact Analysis of Process Improvement on IT Service Quality.
Marion LepmetsEric RasAlain RenaultPublished in: IESS (2011)
Keyphrases
- service quality
- impact analysis
- process improvement
- software development
- software process
- dependency analysis
- source code
- customer satisfaction
- service providers
- business process
- root cause
- cost estimation
- knowledge management
- electronic commerce
- user satisfaction
- life cycle
- quality of service
- business processes
- e government
- software engineering
- product development
- quality assurance
- information systems
- software systems
- software projects
- databases
- case study
- iso iec
- real world
- data mining
- information technology
- query language
- job satisfaction
- business process management
- process model