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Manage risk of sustainable product-service systems: a case-based operations research approach.
Xiaojun Wang
Xu Chen
Christopher Durugbo
Ziming Cai
Published in:
Ann. Oper. Res. (2020)
Keyphrases
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service systems
web technologies
service oriented
service level
enterprise systems
dynamic programming
call center
queueing model
service selection
information systems
decision making
statistically significant
heavy traffic
stochastic models