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Moments of Truth with Conversational Agents: An Exploratory Quest for the Relevant Experiences of Alexa Users.
Esther Marlene Goernemann
Sarah Spiekermann
Published in:
ECIS (2020)
Keyphrases
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conversational agents
conversational agent
user interface
end users
user interaction
user experience
web content
human communication
natural language interfaces
recommender systems
user profiles
log data
dialog systems