Identifying customer knowledge on social media through data analytics.

Wu He Weidong Zhang Xin Tian Ran Tao Vasudeva Akula

Published in: J. Enterp. Inf. Manag. (2019)

Keyphrases

data analytics
social media
big data
customer knowledge
knowledge sharing
unstructured data
business intelligence
knowledge management
cloud computing
open source
data analysis
commodity hardware
data warehousing
internet search
data management
social networks
natural language
metadata