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Complementary computing: policies for transferring callers from dialog systems to human receptionists.
Eric Horvitz
Tim Paek
Published in:
User Model. User Adapt. Interact. (2007)
Keyphrases
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dialog systems
human computer
human communication
natural language generation
human computer interaction
knowledge base
natural language
conversational agents
natural language interfaces
human subjects
human behavior
dialogue system
speech recognition
conversational agent