Performance measures for service systems with a random arrival rate.

Samuel G. Steckley Shane G. Henderson Vijay Mehrotra

Published in: WSC (2005)

Keyphrases

service systems
arrival rate
queueing model
queueing systems
call center
poisson process
steady state
asymptotically optimal
service rates
service level
queueing networks
heavy traffic
queue length
web technologies
state dependent
enterprise systems
holding cost
stochastic models
service oriented
neural network