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The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance.

James G. Maxham IIIRichard G. NetemeyerDonald R. Lichtenstein
Published in: Mark. Sci. (2008)
Keyphrases
  • customer behavior
  • data sets
  • genetic algorithm
  • electronic commerce
  • customer service
  • social networks
  • computer vision
  • expert systems
  • supply chain
  • human resources
  • service times
  • point of sale