SLA-Based Management of Human-Based Services in Business Processes for Socio-Technical Systems.
Mirela RiveniTien-Dung NguyenSchahram DustdarPublished in: Business Process Management Workshops (2017)
Keyphrases
- business processes
- service level agreements
- workflow management
- web services
- business process
- business process management
- socio technical systems
- workflow management systems
- service providers
- cross organizational
- service oriented architecture
- workflow execution
- business partners
- inter organizational
- business activities
- systems analysis and design
- business logic
- business applications
- enterprise wide
- workflow systems
- information systems
- service oriented
- process model
- key performance indicators
- virtual organization
- quality of service
- decision making
- virtual enterprise
- cloud computing
- information systems development
- service quality
- service composition
- cognitive psychology
- risk analysis
- cutting edge
- enterprise data
- information management
- context aware
- knowledge management
- case study