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The joy of pain: A gloating account of negative electronic word-of-mouth communication following an organizational setback.
Jacob Hornik
Rinat Shaanan Satchi
Matti Rachamim
Published in:
Internet Res. (2019)
Keyphrases
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electronic word of mouth
positive or negative
positive and negative
information technology
information systems
decision making
knowledge management
information sharing
organizational learning
machine learning
knowledge sharing