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Understanding the impact of digital service failure on users: Integrating Tan's failure and DeLone and McLean's success model.
Syed Ziaul Mustafa
Arpan Kumar Kar
M. F. W. H. A. Janssen
Published in:
Int. J. Inf. Manag. (2020)
Keyphrases
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user satisfaction
management system
computational model
probabilistic model
probability distribution
graphical models
text classification
information quality
information systems
high level
end users
conceptual model
service quality