A Customer Knowledge Management Framework.

Emerson Cleister Lima Muniz Gertrudes Aparecida Dandolini Alexandre Augusto Biz

Published in: J. Inf. Knowl. Manag. (2021)

Keyphrases

knowledge management
main contribution
lightweight
information systems
neural network
theoretical framework
probabilistic model
case study
data sets
domain knowledge
multiscale
semantic web
genetic algorithm
information retrieval
knowledge engineering
customer service
knowledge sharing and reuse