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An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices.

João SerranoJoão Pedro FaustinoDaniel AdrianoRúben PereiraMiguel Mira da Silva
Published in: Inf. (2021)
Keyphrases
  • literature review
  • case study
  • current issues
  • lessons learned
  • fuzzy theory
  • key issues
  • public libraries
  • information systems development
  • real world
  • emerging technologies
  • service management
  • change management