Customer benefits and value co-creation activities in corporate social networking services.
Ae Ri LeeKyung Kyu KimPublished in: Behav. Inf. Technol. (2018)
Keyphrases
- social networking services
- social networking
- customer data
- case study
- activity recognition
- electronic commerce
- customer knowledge
- customer satisfaction
- knowledge management
- social media
- social relationships
- customer service
- customer behavior
- data analysis
- social networks
- customer relationship management
- machine learning
- data mining
- data sets