Service Systems and Service Innovation: Two Pillars of Service Science.

Marina Stoshikj Natalia Kryvinska Christine Strauss

Published in: ANT/SEIT (2016)

Keyphrases

service systems
service oriented
web technologies
service providers
queueing model
service requests
service level
enterprise systems
web services
service quality
heavy traffic
service composition
service rates
service selection
service discovery
steady state
end users