Finding eWOM customers from customer reviews.

Pengfei Zhao Ji Wu Zhongsheng Hua Shijian Fang

Published in: Ind. Manag. Data Syst. (2019)

Keyphrases

customer reviews
customer satisfaction
opinion mining
product features
online product reviews
sentiment analysis
machine learning
information retrieval
social media
information extraction
user satisfaction
user generated content
online shopping
customer relationship management