Performance Analysis of a Queue with Congestion-Based Staffing Policy.
Zhe George ZhangPublished in: Manag. Sci. (2009)
Keyphrases
- state dependent
- call center
- arrival rate
- fluid model
- queue length
- steady state
- priority scheduling
- holding cost
- asymptotically optimal
- waiting times
- customer classes
- optimal policy
- human resources
- ip networks
- markov decision process
- queueing networks
- finite horizon
- control policy
- action selection
- congestion control
- service systems
- real time traffic
- markov modulated