Customer-Centric Service Design: Featuring Service Use in Life Practices.
Garyfallos FragidisDimitri KonstantasPublished in: PRO-VE (2022)
Keyphrases
- customer satisfaction
- customer service
- service providers
- service discovery
- case study
- web services
- design process
- service times
- service requirements
- reference architecture
- service composition
- service oriented architecture
- processor sharing
- individual user
- product information
- call center
- user centric
- design decisions
- user experience
- quality of service
- end users