Collaborative product-service systems engineering: Towards an active role of customers and stakeholders in value co-creation.
Giuditta PezzottaSergio CavalieriDavid RomeroPublished in: ICE/ITMC (2017)
Keyphrases
- systems engineering
- product information
- service providers
- customer support
- customer service
- customer satisfaction
- network effects
- customer requirements
- online stores
- purchase decision
- software engineering
- marketing campaigns
- service systems
- requirements engineering
- single server queue
- systems development
- product design
- service times
- design thinking
- industrial applications
- knowledge extraction
- life cycle
- product recommendation
- single server
- customer preferences
- service quality
- topics covered include
- call center
- information systems
- software vendors
- web services
- pricing strategies
- potential customers
- development process
- customer demand
- software systems
- knowledge base
- steady state
- information goods
- queueing model
- database
- artificial intelligence