e-Government and e-Business in Western Balkans 2010.
Peter SonntagbauerMarjan GusevSilvana Tomic RotimNenad StefanovicKiril KiroskiMagdalena KostoskaPublished in: ICT Innovations (2010)
Keyphrases
- e government
- developing countries
- national level
- electronic government
- public sector
- business models
- knowledge management
- government services
- service quality
- public administration
- digital government
- business process
- developed countries
- government agencies
- service delivery
- government organizations
- federal government
- digital divide
- inter organizational
- artificial intelligence
- small to medium sized
- information sharing
- information technology
- decision making
- information systems