Acceptance of Common Service Centers versus Self-service e-Government Portal: An Uncertainty Reduction Perspective.
Sujeet Kumar SharmaJang Bahadur SinghPublished in: I3E (2022)
Keyphrases
- federal agencies
- e government
- service delivery
- service provision
- public services
- government agencies
- state government
- public sector
- electronic government
- public administration
- developing countries
- life cycle
- service offerings
- service oriented
- digital government
- web portal
- service discovery
- information sharing
- business intelligence
- web services
- government services
- knowledge management
- online services
- federal government
- decision making
- service quality
- information management
- end to end
- end users
- governmental organizations
- website
- metadata