Intertemporal service pricing with strategic customers.
Pengfei GuoJohn J. LiuYulan WangPublished in: Oper. Res. Lett. (2009)
Keyphrases
- service providers
- customer satisfaction
- service systems
- customer service
- single server
- single server queue
- optimal pricing
- queueing model
- service quality
- network effects
- service times
- call center
- customer retention
- pricing strategies
- web services
- decision making
- case study
- competitive environment
- poisson arrivals
- service discovery
- service rates
- information goods
- queue size
- steady state
- online stores
- management system
- service oriented
- arrival rate
- service composition
- customer requirements
- customer classes
- point of sale
- marketing campaigns
- heavy traffic