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Preventative maintenance: A proactive customer service.
William O. Barker
Juliet R. Lane
David P. Holbrook
Narasimha R. Vadrevu
Lorraine T. Padalino
Published in:
Bell Labs Tech. J. (2005)
Keyphrases
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customer service
inventory control
software maintenance
customer satisfaction
customer behavior
call center
governmental organizations
databases