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Learning during the quality management process: Antecedents and effects in service firms.
Antonia Ruiz Moreno
Víctor I. García-Morales
Francisco Javier Lloréns Montes
Published in:
Ind. Manag. Data Syst. (2005)
Keyphrases
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quality management
service quality
learning algorithm
neural network
information systems
decision making
expert systems
service providers
quality assessment