Effects of smart city service channel- and user-characteristics on user satisfaction and continuance intention.
Taghreed Abu SalimMay El BarachiOkey Peter OnyiaSujith Samuel MathewPublished in: Inf. Technol. People (2021)
Keyphrases
- user satisfaction
- continuance intention
- service quality
- customer satisfaction
- smart city
- information systems
- service integration
- user perceptions
- perceived usefulness
- structural equation modeling
- service oriented
- web services
- technology acceptance
- information quality
- user interaction
- end users
- cross sectional
- user interface
- learning environment
- multimedia