Gamifying HPE Service Manager to Improve IT Service Desks' Knowledge Contribution.

Yue Yuan Ke Ke Qi Aaron Marcus

Published in: SimuTools (2017)

Keyphrases

service providers
management system
service discovery
web services
knowledge representation
data sets
service composition

knowledge acquisition
domain knowledge
knowledge base
neural network
information services
customer service
heavy traffic

service delivery
loosely coupled
mobile services
service quality
service oriented
information systems
end users

database
knowledge sharing
background knowledge
expert systems
knowledge discovery
service times