Gamifying HPE Service Manager to Improve IT Service Desks' Knowledge Contribution.
Yue YuanKe Ke QiAaron MarcusPublished in: SimuTools (2017)
Keyphrases
- service providers
- management system
- service discovery
- web services
- knowledge representation
- data sets
- service composition
- knowledge acquisition
- domain knowledge
- knowledge base
- neural network
- information services
- customer service
- heavy traffic
- service delivery
- loosely coupled
- mobile services
- service quality
- service oriented
- information systems
- end users
- database
- knowledge sharing
- background knowledge
- expert systems
- knowledge discovery
- service times