Using Natural Language Processing to Understand Reasons and Motivators Behind Customer Calls in Financial Domain.
Ankit PatilAnkush ChopraSohom GhoshVamshi VadlaPublished in: CoRR (2021)
Keyphrases
- natural language processing
- machine learning
- domain experts
- decision making
- call center
- domain specific
- text processing
- knowledge representation
- information extraction
- computational linguistics
- domain independent
- banking industry
- customer satisfaction
- textual data
- cross domain
- word sense disambiguation
- neural network
- question answering
- information retrieval
- natural language