User Satisfaction and Retention of Mobile Telecommunications Services in Korea.
Byung Do ChungJae Heon ParkYoon Jeon KohSangwon LeePublished in: Int. J. Hum. Comput. Interact. (2016)
Keyphrases
- user satisfaction
- service quality
- mobile telecommunications
- information systems
- customer satisfaction
- service providers
- web services
- service oriented
- perceived quality
- perceived usefulness
- structural equation modeling
- user perceptions
- online shopping
- information quality
- electronic commerce
- software components
- website
- objective measures
- databases