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Usability Evaluation of Dialogue Designs for Voiceprint Authentication in Automated Telephone Banking.
Nancie Gunson
Diarmid Marshall
Fergus R. McInnes
Hazel Morton
Mervyn A. Jack
Published in:
Int. J. Technol. Hum. Interact. (2014)
Keyphrases
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usability evaluation
website
usability testing
eye tracking
usability problems
heuristic evaluation
email
e learning
natural language
information retrieval systems