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How affordances of chatbots cross the chasm between social and traditional enterprise systems.
Emanuel Stoeckli
Christian Dremel
Falk Uebernickel
Walter Brenner
Published in:
Electron. Mark. (2020)
Keyphrases
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enterprise systems
meaning making
business processes
social interaction
social networks
web services
social media
highly dynamic
social networking
social behavior
social network analysis
socio cultural
knowledge sharing
social influence
social web