Innovating Service Delivery Through a Community-Based B2B2C Platform: A Case Study of Card Union.
Juanqiong GouJiayao LiJing XiangJustin ZhangPublished in: J. Cases Inf. Technol. (2018)
Keyphrases
- service delivery
- service management
- e government
- life cycle
- end to end
- public services
- service provision
- web services
- online services
- case study
- e learning
- website
- electronic commerce
- government services
- public sector
- low cost
- smart card
- public organizations
- government agencies
- mobile technologies
- digital government
- information sharing
- information systems
- learning algorithm