Beyond CRM: A System to Bridge the Gap between the Customer and the Global Manufacturing Supply Chain.
Charalampos MakatsorisYoon Seok ChangPublished in: HICSS (2008)
Keyphrases
- supply chain
- customer relationship management
- customer demand
- supply chain management
- global economy
- supply chain coordination
- bullwhip effect
- manufacturing companies
- operating costs
- decision making
- inventory management
- quantity discount
- inventory control
- lead time
- service level
- product life cycle
- supplier selection
- rfid technology
- electronic commerce
- profit sharing
- distribution centers
- call center
- cost savings
- shop floor
- manufacturing systems
- trading agents
- semiconductor manufacturing
- customer orders
- revenue sharing