Good Robot, Bad Robot: Customer Responses to Norm-Compliant and Norm-Violating Service Robots.
Ruth Maria Stock-HomburgLea HeitlingerPublished in: ICIS (2022)
Keyphrases
- service robots
- human robot interaction
- mobile robot
- home environment
- autonomous robots
- goal directed
- human robot
- manipulation tasks
- hand eye
- path planning
- robot programming
- mobile robotics
- customer satisfaction
- skill learning
- experimental platform
- real time
- multi robot
- gesture recognition
- multi modal
- objective function