Evaluating Digitalization of Social Services from the Viewpoint of the Citizen.
Anne-Marie TuikkaPublished in: I3E Workshops (2019)
Keyphrases
- viewpoint
- government services
- social media
- relationship management
- public services
- e government
- governmental organizations
- service delivery
- service offerings
- social networks
- web services
- social interaction
- information services
- technological solutions
- end users
- service oriented
- service providers
- d objects
- social communities
- ubiquitous computing
- personal preferences
- service discovery
- cost efficient
- technological innovations
- service quality
- information systems
- customer service
- public administration
- mobile services
- government agencies
- illumination conditions
- social networking services
- video sharing
- social networking
- social network services
- knowledge sharing
- business processes
- context aware