Total Quality Management & Customer Satisfaction in Public Hospitals in Sri Lanka.
H. K. Pemal DaksithUthpalee HewagePublished in: IEEM (2020)
Keyphrases
- customer satisfaction
- total quality management
- information systems
- service quality
- user satisfaction
- online shopping
- systems development
- customer retention
- customer service
- product design
- core competence
- customer reviews
- marketing strategies
- customer data
- internet banking
- database
- case study
- e learning
- artificial intelligence
- real world