Conversational help desk: vague callers and context switch.

Osamuyimen Stewart Juan M. Huerta Ea-Ee Jan Cheng Wu Xiang Li David M. Lubensky

Published in: INTERSPEECH (2006)

Keyphrases

contextual information
multi modal
context sensitive
contextual knowledge
context aware
databases
real world
data mining
decision making
metadata
email
context awareness