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Leveraging Customer-integration Experience: A Review of Influencing Factors and Implications.
Kathrin Füller
Jörg Weking
Markus Böhm
Helmut Krcmar
Published in:
Commun. Assoc. Inf. Syst. (2019)
Keyphrases
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influencing factors
electronic commerce
genetic algorithm
data integration
user experience
literature review
customer service
real time
neural network
web services
puts forward
customer satisfaction
relevant literature