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Aligning Six Sigma and ITIL to Improve IT Service Management.

Peter C. ChanShauntell R. DurantVerna Mae GallMahesh S. Raisinghani
Published in: Int. J. E Serv. Mob. Appl. (2009)
Keyphrases
  • key concepts
  • service management
  • search engine
  • decision making
  • incident management
  • decision trees