Login / Signup
Aligning Six Sigma and ITIL to Improve IT Service Management.
Peter C. Chan
Shauntell R. Durant
Verna Mae Gall
Mahesh S. Raisinghani
Published in:
Int. J. E Serv. Mob. Appl. (2009)
Keyphrases
</>
key concepts
service management
search engine
decision making
incident management
decision trees