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Evaluation of ICT Investments in Public Administrations Based on Business Process Models.
Jörg Becker
Philipp Bergener
Stefan Kleist
Daniel Pfeiffer
Michael Räckers
Published in:
EGOV (2008)
Keyphrases
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public administration
business process models
business process
e government
information technology
information and communication technologies
public sector
policy making
real world
business processes
process model