Latent customer needs elicitation for big-data analysis of online product reviews.
Feng ZhouRoger J. JiaoPublished in: IEEM (2015)
Keyphrases
- online product reviews
- data analysis
- customer reviews
- customer satisfaction
- big data
- opinion mining
- sentiment classification
- electronic commerce
- data mining
- knowledge discovery
- sentiment analysis
- latent variables
- service quality
- text classification
- rough sets
- text mining
- cluster analysis
- user satisfaction
- product reviews
- product features
- probabilistic model
- feature space