An Elicitation Technique for Customer Emotional Requirements Based on Multi-Sensory User Experience.
Jo-Yu KuoChun-Hsien ChenJohnathan RobertsPublished in: ISPE TE (2016)
Keyphrases
- user experience
- multi sensory
- requirements elicitation
- user behavior
- customer requirements
- virtual reality
- user interaction
- user interface
- user studies
- end users
- information access
- mobile services
- user engagement
- mobile applications
- social bookmarking
- artificial intelligence
- customer satisfaction
- online advertising
- interface design
- customer service
- electronic commerce
- service requirements
- three dimensional
- utility function