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Process Mining in IT Service Management: A Case Study.
Borja Vázquez-Barreiros
David Chapela
Manuel Mucientes
Manuel Lama
Diego Berea
Published in:
ATAED@Petri Nets/ACSD (2016)
Keyphrases
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process mining
process model
event logs
business process
business processes
formal concept analysis
clinical pathway
case study
service management
incident management
access control
domain specific
case based reasoning
user interface
association rules
expert systems
data analysis